www.thesharpagency.com www.bbmstudios.com
Robert Sharp & Associates • BBM Studios • EM2 Event Management • 3615 Canyon Lake Drive, Rapid City, SD • 605-341-5226
Customer Service
Customer Service Training
First impressions count.

Customer Service Training is customized by RSA to your business or industry.
In today’s competitive market place, the quality of your customer service is a crucial element, directly affecting your bottom line. Gain clients and retain your current customer base by improving your level of customer service.

The Workshop:
  • Related scenarios
  • Interactive
  • Role-play
  • Group learning activities
  • Open discussion
  • Team building
Employer Benefits:
  • Retain your customer base
  • Improve customer loyalty
  • Employee dedication
  • Increase your bottom line
  • Increase company morale
Key Topics:
  • Dealing successfully with difficult customers
  • Resolving complaints and turning them into increased business
  • Financial rationale of excellent customer service
  • Identify internal problems which cost customer loyalty
  • Telephone etiquette and listening skills
Call or e-mail Robert Sharp & Associates today for a workshop estimate.
605.341.5226 stacie@thesharpagency.com

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© 2008 Robert Sharp & Associates
3615 Canyon Lake Drive - Suite 1 - Rapid City, South Dakota, 57702
605.341.5226 - email: rsa@thesharpagency.com
www.thesharpagency.com